Privacy Policy

Privacy Policy

Introduction

Welcome to https://online-couples-counseling.couplesresilience.com (hereinafter referred to as “Online Couples Counseling” or “we,” “us,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users accessing our website, utilizing our applications, or availing of our services.

Scope

This policy covers all aspects of our online platform, including but not limited to our website, mobile applications, online counseling sessions, and any other associated digital services. However, it is important to emphasize that this policy does not extend to third-party websites or services linked from our platform, which have their own privacy policies governing data handling.

Processing Activities

This Privacy Policy outlines our practices when:

  • You sign up and use our applications as an authorized user.
  • You visit our website and interact with its content and features.
  • You engage with our communications, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data to enhance your experience and provide personalized services:

  1. Account Information: Details required to create and manage your user account, such as name, username, email address, and password.
  2. Payment Information: Credit or debit card details, billing addresses, and payment history for processing transactions.
  3. Financial Information: Data related to your financial status, which may be collected for subscription plans or premium services.
  4. Purchase Information: Records of products or services purchased from our platform.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses and device IDs, for technical support and analytics.
  6. Location Data: Information about your geographical location when you use our services on a mobile device.
  7. Feedback: Your responses to surveys, feedback forms, or ratings to improve our services.
  8. Social Media Information: If you choose to connect your social media accounts, we may collect data from these platforms to personalize your experience.
  9. Product Information: Details about products or services you show interest in or purchase through our platform.

We obtain this data through direct user input, automated systems, and partnerships with third-party service providers.

Cookies

Cookies are small text files stored on your browser to enhance your browsing experience. We use cookies for:

  • Strictly Necessary: Ensuring basic functions of our website or app work correctly.
  • Preference: Remembering user preferences and settings.
  • Analytics: Tracking site usage, gathering aggregate data, and understanding how users interact with our platform.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected or as required by law. Once the retention period expires or when the purpose is achieved, we securely delete or anonymize the data.

Security Measures

Online Couples Counseling has implemented robust security measures to protect your data:

  • Encryption: We use encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict data protection standards.

Children’s Privacy

Our services are not intended for individuals under 18 years old, and we do not knowingly collect personal data from children in this age group.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

  • Access: Retrieve and review the data we hold about you.
  • Rectification: Request corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Ask us to delete your data, subject to legal exceptions.
  • Restriction: Limit our processing of your data under certain circumstances.
  • Portability: Receive your data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Assert your right not to be discriminated against due to your data protection rights.

To exercise these rights or have any data-related queries, please contact our Privacy Team via email at [email protected] or through written correspondence to the address provided on our website.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage users to review it periodically for the latest information.

Contact Information

For any questions, requests for data access or correction, unsubscribe inquiries, or other privacy-related matters, please contact us using the following details: